FAQ

CAN I OBTAIN A RESTORATION QUOTE BY SENDING YOU A PICTURE?

Yes, we can quickly provide you with a written quotation from a photo sent to our email address or Greg's phone. We ask customers to provide us with two or three good photos'of each item. Always include a photo of the whole item, not just close-ups.

CAN YOU GIVE A ROUGH BALLPARK QUOTE OVER THE PHONE?

Yes, but a picture speaks a thousand words. We normally provide a fixed written quote from a photo.

DO YOU CHARGE FOR QUOTATIONS?

No, quotations are free of charge. We don't provide in-home quotations these days as people simply send us a photo via phone or email. Having over 30 years of experience makes it very easy to quote from a photo. You can be rest assured that we have already done your type of job many times before, so providing quotations from photos is very easy. On the odd occasion, people request an in-home assessment and quotation for insurance claim purposes and for those ones there is a fee.

WE ARE MOVING. CAN YOU TAKE FURNITURE IN ADVANCE THEN DELIVER IT FINISHED?

No problem. We have a large commercial storage facility in Parramatta for this reason. If you are moving house we can arrange to pick up your furniture in advance, have it restored and delivered to your new home. If you are also doing renovations at your new home and can't take delivery when the pieces are finished, no problem. We can store your furniture until you are ready to take it.

HOW CAN WE SELECT FABRIC OR LEATHER FOR OUR JOB?

We love helping customers choose the right fabric for their projects. There are a few different ways you can do this. Most times people have a rough idea of the colour or style they want. For example, they may want a red or brown velvet for their dining chairs, we can then send you a dozen or so different samples to your home address. The other common way to choose fabric or leather is to arrange a meeting at our Fabric Showroom in Parramatta where we have 100s of styles and colours to choose from. You are also welcome to visit a fabric supplier showroom like Warwick fabrics. We have accounts with all the leading fabric and leather suppliers.

DO YOU DO ALL TYPES OF UPHOLSTERY WORK?

Yes, we do. When it comes to upholstery, we work with antique, classic and modern style upholstery.

CAN WE SUPPLY OUR OWN FABRIC?

Yes but we can't guarantee the work inclusive of fabric. Fabric is usually purchased through Aubert Furniture because our service is inclusive of all work and materials used on the job. If you do insist on providing your own fabric is fine however there is a $10.00 per metre handling charge on all supplied fabric. So often customers supply us with drapery fabric unsuitable for chairs, fabric with wrong pattern direction or simply faulty fabric they bought cheap. We have accounts with all the leading fabric suppliers in Sydney, it's worth doing things the right way the first time.
Note - we don't accept supplied leather hide.

DO YOU WORK WITH FURNITURE OTHER THAN ANTIQUE? 

Yes, but only if it is a solid well-made piece of furniture. We carry out upholstery work to both modern and antique style furniture. However, when it comes to repolishing furniture, we only use traditional hand-applied premium finishes so some modern pieces may have limitations due to spray-lacquer work being required.

HOW LONG DOES IT TAKE TO HAVE FURNITURE RESTORED OR UPHOLSTERED?

This always depends on our workload at the time. We are normally booked out at least 3 weeks in advance and most jobs range between 2 days and 3 weeks to complete. As soon as you're serious about going ahead we put your name and job on the board and schedule the job accordingly.

HOW DO WE DROP OFF FURNITURE TO YOU?

All customer furniture deliveries and pick-ups are done from our secure storage facility at 105 Wigram Street Parramatta (Harris Park). We can meet you there by appointment most days. Furniture is required to be dropped off at least a week before the scheduled start date.

DO YOU DO INSURANCE WORK?

Yes, we can provide you with a FREE written quotation for you to submit to your insurer. We require good quality photos and a brief description of the damage in your own words. Include furniture pick-up and delivery locations as well so we can include this cost within the quotation if its required.

DO YOU SUPPLY DESIGN TRADE?

No, we are not wholesalers of products or services. Nor do we work as a third party to restoration work. We deal directly with the client who is the owner of the items we restore or upholster. We are more than happy to be referred by design trade.

DO YOU PICK UP AND DELIVER?

Yes, we pick up and deliver Sydney wide. On some occasions, we can arrange to pick up and delivery from outside the Sydney area. Areas like Bowral and the Central Coast is also no problem.

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