FAQ

DO YOU PICK UP AND DELIVER?

Yes, we sure do. We pick up and deliver Sydney wide.

We have a small furniture truck equipped with many blankets to protect your furniture during transit.

For very large size jobs, like a huge 5 piece lounge suite, we occasionally use professional movers.

CAN I OBTAIN A RESTORATION QUOTE BY SENDING YOU A PICTURE?

Yes, we can quickly provide you with a written quotation from a photo sent to our email address aubertfurniture@gmail.com.

We ask customers to provide us with two or three good photos'of for each item. Always include a photo of the whole item, not just close-ups.

If you require pick up and delivery, be sure to include your suburb location.

CAN YOU STORE OUR FURNITURE UNTIL WE ARE READY TO RECEIVE IT?

We are happy to store customers furniture for two or three weeks after they are finished (or before we start them). However, if you are looking at storing furniture long-term, we recommend going with a storage unit at Kennards Storage in Parramatta where we also have our large storage unit. A small unit big enough to take a table and 8 chairs would cost you about $50 a week.

We can organise everything for you FREE of charge. This FREE service includes moving finished items into the unit and looking after the key for you until you are ready for delivery. You don't have to do anything or even go there, we can do it all for you FREE of charge.

All you have to do is fill out a one-page storage form that Kennards will email you. Simply fill it out and email it back. Done!

Payments are taken out monthly and in advance from the time you sign up. When you move out, any unused storage charges are refunded to your card. It's a great system.

CAN YOU GIVE A ROUGH BALLPARK QUOTE OVER THE PHONE?

Yes, but a picture speaks a thousand words. We normally provide a fixed written quote from a photo.

DO YOU CHARGE FOR QUOTATIONS?

No, quotations are free of charge. We don't provide in-home quotations these days as people simply send us a photo via phone or email. Having over 30 years of experience makes it very easy to quote from a photo. You can be rest assured that we have already done your type of job many times before, so providing quotations from photos is very easy. On the odd occasion, people request an in-home assessment and quotation for insurance claim purposes and for those ones there is a fee.

HOW CAN WE SELECT FABRIC OR LEATHER FOR OUR JOB?

We love helping customers choose the right fabric for their projects. We have a Pop-Up Fabric Showroom located in Parramatta and we can meet you there by appointment to view fabric, leather or vinyl. We supply quality fabrics from leading fabric houses such as Warwick, Zepel, Instyle, Redelman, Marco, Elliott Clarke and Wortley.
Please click here to find out more.

Alternatively, we can assist you in sourcing the perfect fabric for your job online. We have accounts with all the major fabric suppliers and work with the associated reps to source fabric for clients. We can send you links to view fabric online and we can also arrange samples to be posted to you. Simply let us know what fabric style and colour you are looking for and we can assist by sending you links to view selected fabrics online as a starting point.

DO YOU DO ALL TYPES OF UPHOLSTERY WORK?

Yes, we do. When it comes to upholstery, we work with antique, classic and modern style upholstery.

CAN WE SUPPLY OUR OWN FABRIC?

Yes, however, most fabric can't be used in upholstery applications on furniture so we urge customers to purchase through Aubert Furniture so we can make sure you choose the right fabric for your project.

FYI... More than half of the clients that supply us fabric find out it's not suitable for their job. See the following things that can go wrong when you choose your own fabric...

  • Furniture fabric can't be transparent or become open weave under tension. Furniture fabric can't be drapery or lightweight fabric.
  • Furniture fabric can't be fabric designed for scatter cushions or light-furnishings.
  • Some sofas that have full-length backs or seats require railroaded direction fabric.
  • Pile direction needs to be considered as it will affect colour when displayed in different directions.
  • When choosing geometric or pattern fabric as it may not be able to be displayed in the direction you think.

We have accounts with all the leading fabric suppliers in Sydney, it's worth doing things the right way the first time.
Note - we don't accept supplied leather hide.

HOW LONG DOES IT TAKE TO HAVE FURNITURE RESTORED OR UPHOLSTERED?

This always depends on our workload at the time. We are normally booked out at least 3 weeks in advance and most jobs range between 2 days and 3 weeks to complete. As soon as you're serious about going ahead we put your name and job on the board and schedule the job accordingly.

HOW DO WE DROP OFF FURNITURE TO YOU?

All customer furniture deliveries and pick-ups are done from our secure storage facility at 105 Wigram Street Parramatta (Harris Park). We can meet you there by appointment most days. Furniture is required to be dropped off at least a week before the scheduled start date.

DO YOU DO INSURANCE WORK?

Yes, we can provide you with a FREE written quotation for you to submit to your insurer. We require good quality photos and a brief description of the damage in your own words. Include furniture pick-up and delivery locations as well so we can include this cost within the quotation if its required.

DO YOU SUPPLY DESIGN TRADE, RETAIL OR SHOPS?

We get this question a lot. Unfortunately, the answer is NO. We are not wholesalers of products or services. Nor do we work as a third party to restoration or reupholstery work. We deal directly with the client who is the owner of the items we restore or reupholster.

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